Terms and conditions

We just like to keep things simple. Our Terms and Conditions are straight forward without the red tape!

These Terms and Conditions were last updated on 05/10/2018. Use of our website and the sale and purchase of goods from the website are governed by our Terms and Conditions as set out below. “We” or “Our” means www.thepresentfinder.co.uk. “You” or “your” means the person accessing, using or ordering from our website over the Internet. Additional Terms and Conditions apply to users joining our Affiliate Scheme.

Etail Systems

Etail Systems host and maintain this website on behalf of www.thepresentfinder.co.uk. Goods are supplied by www.thepresentfinder.co.uk directly to you and the contract of sale then exists between you and www.thepresentfinder.co.uk. These terms and conditions cover all sales made through this website.

Prices, Description and Availability of Goods

Prices are subject to change without notice and all goods are sold subject to availability. Prices other than those in GBP are shown for guidance purposes only. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Payment Methods

You may order online using a credit/ debit card (we accept  MasterCard, Visa ). You may order by telephoning us and pay using your credit/ debit card. You may print and post your order to us and pay by credit/ debit card.

Offers & Promotions

Please be aware that only one Voucher Offer Code or Promotion Code can be used at one time. (ie. a free postage offer cannot be used in conjunction with a discount promotion code). Our system will automatically calculate which is the most advantageous offer for each order. Voucher offer codes or promotion codes cannot be added to your order after the order has been placed.

Users placing orders through our affiliate programme are subject to terms and conditions of the affiliate used and that of The Present Finder affiliate programme. Please contact us for more information.

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

Delivery Arrangements

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some personalised and ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

Any delivery times quoted are estimates. Refunds for missing parcels will be issued in accordance with any required waiting period or time frame as set by Royal Mail or our courier company.

Cooling Off Period and Cancellation or Returns

We want you to be satisfied every time you shop with us. Our "no quibble" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods within 14 working days of purchase., you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

• Fresh/ disposable/ perishable goods (e.g. flowers or fresh foods)
• Sealed audio/ video recordings or computer software which have been opened
• Goods made to the customer's personal specifications (ie. personalised and Made To Order).

 

Where you wish to return non-personalised or made to order goods, please follow the full return details as given within our Returns Policy - see details here, please send them back to:

Returns Department:

The Present Finder Ltd

Unit 7, The Centurion Centre,

Castlegate Business Park,

Old Sarum, Salisbury,

Wilts SP4 6QX

It is vital that you please follow the full return details as given within our Returns Policy - see details here, with the return you must include a completed Returns Form and give full details of your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however, the goods are faulty then the postage costs will be refunded.

Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: customerservices@thepresentfinder.co.uk. Telephone: 07786 736718 (Mon to Fri, 8.30am to 5pm). We aim to:

• Acknowledge complaints within 5 working days
• Advise you how long it will take to resolve the complaint
• Keep you informed throughout the process

Offensive or Age Restricted Material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. sparklers, indoor fireworks, alcoholic goods). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please email us at customerservices@thepresentfinder.co.uk

Trademarks and Copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Etail Systems and / or www.thepresentfinder.co.uk. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit/ debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. Thawte provides our SSL security, the market leader for digital certificates worldwide, securing over 100,000 websites in more than 50 countries. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security. If you have any questions about the security at our website, you can send an e-mail to customerservices@thepresentfinder.co.uk