Privacy Policy and Cookies

Your details are safe at all times.

The Present Finder is 100% committed to respecting your personal privacy and protecting information about you. The following notes explain how we collect, process and protect any information that you give us.

Data Security

The information that we hold is held securely in accordance with our internal security policy and the law. We do not store credit or debit card details. Data may be stored for up to 5 years but we will never keep it for longer than necessary.

We may share your data with 3^rd parties for the following reasons:

• To fulfil your order - we may need to pass your details to delivery companies, credit card clearing agencies or other sub suppliers.
• To send you marketing information. You may choose not to be sent this information, please see marketing preferences below
• For the purpose of understanding our customers better - we may pass on information for research or profiling purposes. We will only pass on the information that they need to perform their function.
• If you have agreed to receive mailing and offers from 3^rd party companies whose products we thought might interest you - we work with the Abacus Alliance to do this. You can opt out at any time, please see marketing preferences below

What data do we collect?

We hold your information for the purpose of administering your account, fulfilling orders and marketing. During registration and ordering process we may collect some or all of the following information.

• Your name and address
• Your contact telephone numbers (to enable us to contact you in the event of a query)
• Your email address
• For credit / debit card purchases your card details
• Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)
• Other information relevant to customer surveys and/or offers

We will confirm your personal details on our acknowledgement of order. If you have registered you may check or amend your personal details within the My Account section. You may also check, amend or remove your personal details by contacting us, writing to us or telephoning us.

We also collect non-personal information on general website usage; how people arrive at and navigate the website, and how visitors use the pages offered. This information provides essential feedback for us showing the effectiveness of our online marketing. This information is not directly correlated against individuals.

Email & Telephone Data

We will never pass on your email address or telephone address to any 3^rd party for the purposes of marketing, we may transfer your details to one of our sub suppliers for the contractual purposes of administering your order.

Marketing and Updating Your Contact Preferences

By buying or registering an account with The Present Finder we feel you would like to be kept informed about our products. We will therefore send you regular catalogues and emails unless you have told us otherwise.

You can update your contact preferences at any time by logging into your account, by ringing our customer services department on 07786 736718 or by writing to The Present Finder, Unit 7, The Centurion Centre, Castlegate Business Park, Old Sarum, Salisbury, Wilts SP4 6QXZ or contact us here

Definition of Profiling

Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

The Abacus Alliance

We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

Click here to watch a short video on the benefits of allowing your data to be shared with The Abacus Alliance (opens in a new browser window)

Definition of Trusted Retail Partners

By trusted retail partners, we mean companies operating in the gardening, clothing, collectables, food & wine, gadgets & entertainment, health & beauty, household goods, and home interiors categories.

Transfer of Data outside of the European Economic Area (EEA)

From time to time the information you have provided may be transferred to countries outside the European Economic Area (EEA). By submitting your personal data, you’re agreeing to this transfer, storing and processing. These countries may not have similar data protection laws to the UK. By submitting your personal data, you're agreeing to the transfer, storing and processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy

Our Contact Details:

The Present Finder 

Registered in England and Wales: 284448

Customer Services: 07786 736718 (Mon to Fri, 8.30am to 5pm)

Contact Us here